End-User Epicenter

I am in Europe for a three-week road trip, visiting with Knoa customers and meeting with potential new customers. These trips can be a bit like one of those “Highlights of Europe” tours – if it’s Tuesday, it must be Paris. This blog post isn’t really a tale of two cities, but it is a tale of two customers in two different cities – Copenhagen and London.

“Real” customer interaction is catnip for marketing execs – we simply can’t get enough of it. It’s the richest, purest validation possible for our products’ “value propositions”. It keeps you on your toes, however. “Value Propositions” created in a conference room through a collaborative process with your best and brightest aren’t always as sparkly in the Read more…

Here is something that I see all too often, it’s 12 months after the ‘go-live’ of your new SAP business system and the decision to invest was based upon a sound business case. The management team expected to cut costs, bring innovative products and services to the market faster, improve compliance with regulations and optimize end-to-end execution on core business processes.

However, something happened along the way to realizing the expected return on investment, and the projected business improvements haven’t materialized. Read more…