So InformationWeek Analytics says ERP is Cool Again. We never thought it had lost its cachet to begin with.
According to the IW Analytics survey of 314 IT personnel, what these business technology leaders want is a little more support from their colleagues and organizations. Now that’s not a lot to ask. It’s not like they’re asking for more money. In fact, they’re not. Budget and training issues ranked lower on the survey, which bucks the trend of a few years ago when they were asking for budgetary increases.
Further, the article goes on to state that CEOs are looking for not only better reporting of metrics, but they want it to be Read more…
I am in Europe for a three-week road trip, visiting with Knoa customers and meeting with potential new customers. These trips can be a bit like one of those “Highlights of Europe” tours – if it’s Tuesday, it must be Paris. This blog post isn’t really a tale of two cities, but it is a tale of two customers in two different cities – Copenhagen and London.
“Real” customer interaction is catnip for marketing execs – we simply can’t get enough of it. It’s the richest, purest validation possible for our products’ “value propositions”. It keeps you on your toes, however. “Value Propositions” created in a conference room through a collaborative process with your best and brightest aren’t always as sparkly in the Read more…
Knoa doesn’t sell CRM solutions. But, many of our customers use Knoa’s end-user monitoring solutions to measure the experience their CRM system is delivering to their end-users, and to improve end-user productivity and performance when using that CRM system. In the course of working with our customers, we have discovered countless examples where insight into agent experience and performance was used to improve the business results from the investment in CRM systems. So it wasn’t surprising that earlier this week I was asked by the editor of a CRM publication, to explain why an effective end-user management program should be a core part of a CRM implementation.
Read more…
Sapphire NOW is just around the corner and we’ve got our location all staked out and our booth ready to unpack, so we can take full advantage of presenting our newest offerings.
This year Knoa will be located at booth No. 2523 inside the Orange County Convention Center in Orlando, with a display that will allow customers to speak with Knoa executives in our private meeting booth. We’re already accepting reservations for our customers to meet with CEO Thad Eidman; EVP Mohit Bhatnagar; Lori Wizdo, VP of Marketing; Skip Moore, North American Sales director; and Bogdan Nica, director of SAP EUM product management. You can even send an email to your customers, urging them to come and meet with us, simply click here.
Read more…
We have just finished our 3rd annual IT Adoption Insight Report. I hope you like it.
The survey results show current application development and support practices both struggling. It is true that for some time the squeaky wheels often receive a greater share of development dollars and that support is mostly reactive. But, under the pressure of the recession the requirements communication process has not improved and restricted end-user support budgets are getting chewed up by the problem children.
Read more…
I read an interesting article by Bojan Simic, president and principal analyst at TRAC Research, recently. In the article Bojan noted how many companies have abandoned the assertion that they are application performance management (APM) vendors.
As he notes in the article titled, “Application Performance Management – The Journey of a Technology Label,” the term was a hot one to be associated with in 2008, but in the last two years the number of vendors linking themselves to APM has withered from more than 50 to roughly 30. That’s proof positive how quickly something can go from fad to unfashionable.
Read more…
We watched with eager anticipation to see what news and predictions would come from the Gartner Symposium, held in Florida, and much to our excitement the news was good.
Gartner is predicting IT spending will increase 3.1 percent to $2.5 trillion in 2011, with worldwide spending on IT reaching $2.8 trillion by 2014. Yes, that’s trillion!
Read more…
So InformationWeek Analytics says ERP is Cool Again. We never thought it had lost its cachet to begin with.
