I am in Europe for a three-week road trip, visiting with Knoa customers and meeting with potential new customers. These trips can be a bit like one of those “Highlights of Europe” tours – if it’s Tuesday, it must be Paris. This blog post isn’t really a tale of two cities, but it is a tale of two customers in two different cities – Copenhagen and London.
“Real” customer interaction is catnip for marketing execs – we simply can’t get enough of it. It’s the richest, purest validation possible for our products’ “value propositions”. It keeps you on your toes, however. “Value Propositions” created in a conference room through a collaborative process with your best and brightest aren’t always as sparkly in the Read more…
My attention was recently drawn to an article by Chris Kanaracus of IDG News which focused on Forrester’s findings that indicate the economic downturn’s effects are still being felt within IT departments, although not as drastically in 2010 as they were in 2009.
As I read the article and report, I got to thinking how this ties into the 3rd annual IT Adoption Report that was underwritten by Knoa, Neochange, datango and iRise. The joint report, issued this winter, provides insight into the drivers and actions for maximizing software adoption and value.
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With SAPPHIRE wrapping up yesterday, one observation I take away from this conference like so many others—is the grown adults collecting a bag full of tchotchkes. Business professionals agreeing to have their badges scanned, a sure guarantee of receiving a barage of emails, all to get a pen, notebook or stress ball with a company’s logo on it.
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I was going over last-minute details of our presentations and exhibits for Sapphire on Sunday when I remembered The Players Championship was being contested at TPC Sawgrass in Ponta Vedra Beach, which is just a little over two hours up the road from my hotel in Orlando.
I turned on the television in my room to catch the last few holes of the tournament and I was amazed at the sheer will and desire David Toms demonstrated in fighting back from a few strokes off the lead, to tie the tournament and then force a playoff with K.J. Choi.
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Here is something that I see all too often, it’s 12 months after the ‘go-live’ of your new SAP business system and the decision to invest was based upon a sound business case. The management team expected to cut costs, bring innovative products and services to the market faster, improve compliance with regulations and optimize end-to-end execution on core business processes.
However, something happened along the way to realizing the expected return on investment, and the projected business improvements haven’t materialized. Read more…
Opening day of the Major League Baseball season always conjures up the memory of a little girl listening – on a transistor radio — to Nellie King and Bob Prince broadcast the play-by-play of the Pittsburgh Pirates season.
I was a little too young to have been cognizant of the 1960’s World Series win, but I keenly remember the first Yogi Bera malapropism that I ever heard. It was his justification for the 1960 World Series loss (which apparently had nothing to do with Bill Mazeroski) .
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With so many companies downsizing over the past two years there is plenty of shelfware in the enterprise. But as we collect more usage patterns through our adoption engagements I am convinced that shelfware is really not your biggest software usage problem.
Q: What’s a bigger problem than owning too many unused licenses?
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We watched with eager anticipation to see what news and predictions would come from the Gartner Symposium, held in Florida, and much to our excitement the news was good.
Gartner is predicting IT spending will increase 3.1 percent to $2.5 trillion in 2011, with worldwide spending on IT reaching $2.8 trillion by 2014. Yes, that’s trillion!
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I am in Europe for a three-week road trip, visiting with Knoa customers and meeting with potential new customers. These trips can be a bit like one of those “Highlights of Europe” tours – if it’s Tuesday, it must be Paris. This blog post isn’t really a tale of two cities, but it is a tale of two customers in two different cities – Copenhagen and London.
