So InformationWeek Analytics says ERP is Cool Again. We never thought it had lost its cachet to begin with.
According to the IW Analytics survey of 314 IT personnel, what these business technology leaders want is a little more support from their colleagues and organizations. Now that’s not a lot to ask. It’s not like they’re asking for more money. In fact, they’re not. Budget and training issues ranked lower on the survey, which bucks the trend of a few years ago when they were asking for budgetary increases.
Further, the article goes on to state that CEOs are looking for not only better reporting of metrics, but they want it to be Read more…
I am in Europe for a three-week road trip, visiting with Knoa customers and meeting with potential new customers. These trips can be a bit like one of those “Highlights of Europe” tours – if it’s Tuesday, it must be Paris. This blog post isn’t really a tale of two cities, but it is a tale of two customers in two different cities – Copenhagen and London.
“Real” customer interaction is catnip for marketing execs – we simply can’t get enough of it. It’s the richest, purest validation possible for our products’ “value propositions”. It keeps you on your toes, however. “Value Propositions” created in a conference room through a collaborative process with your best and brightest aren’t always as sparkly in the Read more…
Knoa doesn’t sell CRM solutions. But, many of our customers use Knoa’s end-user monitoring solutions to measure the experience their CRM system is delivering to their end-users, and to improve end-user productivity and performance when using that CRM system. In the course of working with our customers, we have discovered countless examples where insight into agent experience and performance was used to improve the business results from the investment in CRM systems. So it wasn’t surprising that earlier this week I was asked by the editor of a CRM publication, to explain why an effective end-user management program should be a core part of a CRM implementation.
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My attention was recently drawn to an article by Chris Kanaracus of IDG News which focused on Forrester’s findings that indicate the economic downturn’s effects are still being felt within IT departments, although not as drastically in 2010 as they were in 2009.
As I read the article and report, I got to thinking how this ties into the 3rd annual IT Adoption Report that was underwritten by Knoa, Neochange, datango and iRise. The joint report, issued this winter, provides insight into the drivers and actions for maximizing software adoption and value.
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With SAPPHIRE wrapping up yesterday, one observation I take away from this conference like so many others—is the grown adults collecting a bag full of tchotchkes. Business professionals agreeing to have their badges scanned, a sure guarantee of receiving a barage of emails, all to get a pen, notebook or stress ball with a company’s logo on it.
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With SAPPHIRE NOW underway, we can’t reiterate how excited we are to be able to attend SAP’s U.S. event. On Monday morning, Knoa’s CEO Thad Eidman gave a presentation to a packed-room on “Global End-User Experience: Strategies for Implementations, User Enablement and Engagement, and Sustainability.” Additionally, we hosted a customer roundtable with Kraft Foods. The event featured Thad, along with Kraft’s North American SAP Support Manager Jane Von Kirchbach, and discussed the implementation of Knoa’s SAP EUM solution.
As you can well imagine, it’s been a busy week for Knoa.
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I was going over last-minute details of our presentations and exhibits for Sapphire on Sunday when I remembered The Players Championship was being contested at TPC Sawgrass in Ponta Vedra Beach, which is just a little over two hours up the road from my hotel in Orlando.
I turned on the television in my room to catch the last few holes of the tournament and I was amazed at the sheer will and desire David Toms demonstrated in fighting back from a few strokes off the lead, to tie the tournament and then force a playoff with K.J. Choi.
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Sapphire NOW is just around the corner and we’ve got our location all staked out and our booth ready to unpack, so we can take full advantage of presenting our newest offerings.
This year Knoa will be located at booth No. 2523 inside the Orange County Convention Center in Orlando, with a display that will allow customers to speak with Knoa executives in our private meeting booth. We’re already accepting reservations for our customers to meet with CEO Thad Eidman; EVP Mohit Bhatnagar; Lori Wizdo, VP of Marketing; Skip Moore, North American Sales director; and Bogdan Nica, director of SAP EUM product management. You can even send an email to your customers, urging them to come and meet with us, simply click here.
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Here is something that I see all too often, it’s 12 months after the ‘go-live’ of your new SAP business system and the decision to invest was based upon a sound business case. The management team expected to cut costs, bring innovative products and services to the market faster, improve compliance with regulations and optimize end-to-end execution on core business processes.
However, something happened along the way to realizing the expected return on investment, and the projected business improvements haven’t materialized. Read more…
Opening day of the Major League Baseball season always conjures up the memory of a little girl listening – on a transistor radio — to Nellie King and Bob Prince broadcast the play-by-play of the Pittsburgh Pirates season.
I was a little too young to have been cognizant of the 1960’s World Series win, but I keenly remember the first Yogi Bera malapropism that I ever heard. It was his justification for the 1960 World Series loss (which apparently had nothing to do with Bill Mazeroski) .
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So InformationWeek Analytics says ERP is Cool Again. We never thought it had lost its cachet to begin with.
